Refund Policy

Effective Date: 3/13/2025

1. No Returns or Refunds on Skincare Products & Services

Due to the nature of our products and services, all sales are final. We do not accept returns or issue refunds for:

• Skincare products (including creams, serums, cleansers, and other medical-grade skincare items).
• Aesthetic and wellness services (including but not limited to neurotoxins, dermal fillers, laser treatments, facials, IV therapy, and weight loss treatments).
• Gift cards and membership fees.

2. Exchanges on Defective or Damaged Products

We take great care in providing high-quality skincare and wellness products. However, if you receive a defective or damaged product, please contact us within 7 days of receiving your order at info@restorevidalia.com with your order details and photos of the damaged item.

We will assess the issue and, if approved, provide a replacement or store credit (no refunds).

3. Merchandise & Clothing Returns 

For apparel or merchandise items, we allow exchanges or store credit within 14 days of purchase if the item is:

• Unworn, unwashed, and in original packaging with tags attached.
• Free from makeup, stains, or damage.

Shipping costs for returns or exchanges are the responsibility of the customer.

4. Cancellations & Rescheduling for Services

• Appointment cancellations or reschedules must be made at least 24 hours in advance.
• No-shows or late cancellations may be subject to a cancellation fee.

5. Contact Information

For questions about our refund policy, please email us at info@restorevidalia.com

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